REFUND

Refund & Return Policy – ARTOFFTEARS

 

At ARTOFFTEARS, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund under the conditions outlined below.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in its original packaging

  • Include proof of purchase (order number or receipt)

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Final sale or clearance items

  • Items that have been worn, washed, or damaged after delivery

  • Custom or personalized products (if applicable)

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the problem

We will arrange a replacement or refund if the issue is confirmed.

Refunds

Once your return is received and inspected, we will notify you about the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that:

  • Shipping costs are non-refundable

  • Processing times may vary depending on your bank or payment provider

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us first.

How to Start a Return

To request a return or refund, please contact us at:

Email: artofftears@outlook.com
Please include your order number and reason for the return.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank (processing times may vary)

If you have done all of the above and still have not received your refund, please contact us at artofftears@outlook.com.