THANK YOU FOR SHOPPING WITH US, BELOW YOU WILL FIND INFORMATION ABOUT HOW WE PROCESS AND SHIP ORDERS.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During high order volumes or promotional periods, processing times may be slightly longer.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
All orders are processed automatically, and we cannot shorten or extend shipping times. Please note that you cannot choose the date or time of delivery. Our carrier delivers packages Monday through Friday during business hours and will make two delivery attempts. If the second delivery attempt fails, your order will be returned to the sender.
Estimated delivery times:
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Standard Shipping: 3–7 business days
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International Shipping: 7–14 business days
Delivery times may vary depending on your location and customs processing for international orders.
Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information typically becomes active within 24 hours.
International Shipping
We offer international shipping to selected countries. Shipping fees and delivery times vary depending on destination.
Please note that customs duties, taxes, or import fees may apply once the shipment reaches your country. These charges are the responsibility of the customer.
Delays
Occasionally, delivery delays can occur due to factors outside our control such as weather conditions, customs inspections, or carrier delays.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. Once the order has been placed, it is no longer possible to change the shipping address.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery. Include your order number and photos (if applicable) so we can assist you.
Contact Us
If you have any questions about your order or shipping policy, please contact us:
Email: artofftears@outlook.com
Response time: 24–48 business hours